Return and Refund Policy
We’re committed to providing you with the best experience possible, and we want you to feel confident when shopping with us. Here’s how our Return and Refund Policy works:
1. When Returns and Refunds Apply
We’re happy to offer returns and refunds if your item has a manufacturing defect or is damaged upon arrival. This ensures that you get exactly what you paid for, in perfect condition.
- Items must be returned in their original packaging with all accessories and tags included.
- Please include your payment receipt or proof of purchase with the returned item.
2. Before Accepting Delivery
If your package appears damaged or open at the time of delivery, please do not accept it. Let the delivery person know and inform our team right away.
Once you accept the delivery, the item will be subject to the return and refund policy outlined here.
3. Return Shipping
For returns that meet the criteria above, you will need to cover the cost of return shipping. We recommend using a trackable shipping service to keep things smooth and easy.
4. How Refunds Work
After we receive your returned item, we’ll inspect it to ensure it meets our return requirements (manufacturing defect or damage). If approved:
- For Cash on Delivery (COD) payments: We’ll contact you on the phone number you provided at checkout to arrange your refund.
- For Credit/Debit Card payments: The refund will be processed back to your original payment card. Please note that the exact timing depends on your bank’s policies.
5. What’s Not Eligible
- We cannot accept returns or refunds for sale items.
- Please note that we do not accept returns on items that are not in their original packaging, have missing parts, or show signs of misuse.
You can always contact us for any return questions at sadia@mysewingmall.com.