Where can I get an embroidery or industrial sewing machine repaired in the UAE?
At My Sewing Mall, our technicians repair and service industrial sewing machines and all embroidery machines, home and business. We make on-site visits for industrial and business embroidery machines in Dubai, Sharjah and Abu Dhabi, and offer annual maintenance contracts. Sorry, we no longer repair or service home sewing machines or home overlockers.
Updated October 2026 by the My Sewing Mall team, Dubai.
What are the most common sewing machine problems?
Most faults have a simple cause, so try these checks first. If the machine makes a strange noise or will not turn, stop and contact us.
| Problem | Usual cause | Try this first | Call a technician if |
|---|---|---|---|
| Skipped stitches | Old, bent or wrong needle | Fit a new needle and rethread | It still skips |
| Thread nest under the fabric | Upper thread outside the tension discs | Rethread with the presser foot up | It keeps coming back |
| Machine jams | Thread or lint in the bobbin area | Unplug, remove thread, clean lint | The handwheel stays stiff |
| No stitches form | Needle and hook out of timing | Do not adjust it yourself | Always |
| Grinding noise or burning smell | Worn motor, belt or other parts | Switch off and unplug | Always |
What causes skipped stitches?
The needle causes most skipped stitches. An old, dull or slightly bent needle cannot catch the bobbin thread. A needle of the wrong type or size for your fabric has the same effect.
Other causes are a missed thread guide, old thread and lint around the needle. Rethread the machine first, then fit a new needle, then try better thread. Our guide to sewing machine needles shows which needle suits which fabric.
Why does thread bunch under the fabric?
A tangle of thread under the fabric is often called a bird's nest. It looks bad, but the machine is usually fine. In most cases the upper thread has missed the tension discs or the take-up lever.
Raise the presser foot, then rethread the top thread. With the foot up, the thread drops fully between the tension discs. Lower the foot before you sew, because sewing with it up causes the same tangle. Also check that the bobbin is wound evenly.
What should I do if the machine jams?
Stop at once and do not force the handwheel. Forcing it can knock the timing out or break a part. A jam usually comes from thread caught in the hook area, a bobbin put in the wrong way or built-up lint.
Unplug the machine before you clean it or clear a jam. Take out the bobbin, pull out any trapped thread and brush out the lint. Put the bobbin back the right way. If the handwheel is still stiff, the machine needs a technician.
When should I call a technician?
For an industrial or embroidery machine, book a repair or service if you notice any of these:
- Stitches still skip or bunch after a new needle, a rethread and a clean
- Grinding or knocking noises, or a burning smell
- The handwheel will not turn freely
- A fault in the motor, belt, foot pedal or electronics
Timing, motor and electronic faults are not home repairs. They need a technician with the right tools and parts.
How often should a sewing machine be serviced?
For a home machine, one professional service a year is a good guide. If you sew every day or use the machine for your business, a service every six months is better. Shop and factory machines run for many hours a day and may need checks more often.
Between services, brush lint out of the bobbin area and feed dogs. Fine dust and sand get into machines quickly in the UAE, so clean more often here. Our sewing machine maintenance tips for beginners explain each step.
What does a full service include?
A full service usually covers these steps:
- Cleaning inside the machine to remove lint, dust and old oil
- Oiling the moving parts that need it
- Checking and resetting the timing of the needle and hook
- Setting the upper and bobbin thread tension
- Checking the motor, belt, feed dogs and wiring for wear
- Replacing worn parts, then a test sew
Can a technician come to my shop or workshop?
Yes, for industrial and business embroidery machines. We make on-site visits in Dubai, Sharjah and Abu Dhabi. For a home embroidery machine, bring it to our location in Sharjah Industrial Area 4.
We also offer annual maintenance contracts, so your machines get regular service through the year. Read more on our repairs and maintenance contracts page.
Frequently asked questions
Which brands do you repair?
We repair and service industrial sewing machines, such as Juki and Jack, and all embroidery machines, home and business, including apex and Ricoma. Sorry, we no longer repair home sewing machines or home overlockers of any brand. For another machine, send us the brand and model on WhatsApp.
Do your machines come with a warranty?
Yes. All machines we sell come with a one-year warranty. If a home sewing machine or home overlocker you bought from us breaks in the first year, bring it to our location in Sharjah Industrial Area 4 and we fix it there. For other machines, send your order details on WhatsApp.
How much does a repair cost?
The cost depends on the fault and on any parts your machine needs. Send us the model and a short video on WhatsApp so our team can guide you.
Should I oil my sewing machine?
Only if your manual says so. Many modern home machines with a drop-in bobbin should not be oiled at home. If oil is needed, use one drop of sewing machine oil at each marked point and wipe off the extra.
How often should I change the needle?
Change it often. Many people fit a new needle at the start of each project. You can buy sewing machine needles in our online shop.
How to book a repair or get help
To book a repair or an on-site visit for an industrial or embroidery machine, send us a WhatsApp message or call +971 56 998 9415. Include the brand and model. A short video of the problem also helps.
If your old machine is not worth repairing, our Machine Finder asks a few questions and suggests machines for the work you do.